Refund policy

Returns & Refunds

We want you to be happy with your order from UNKNOWN Clothing. Please read our returns and refunds policy below.

30-Day Returns

We offer a 30-day return period, meaning you have 30 days from receiving your order to request a return.

To request a return, please contact us at unknownclothing2026@gmail.com with your order number and the reason for your return.

Please do not send an item back without contacting us first. Once your return has been approved, we will provide you with instructions on how and where to return your item.

For returns made under our voluntary 30-day returns policy after any statutory cancellation period has expired, items must be returned unworn, unused and in their original condition. This voluntary policy does not affect your statutory rights.

Unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights, you may be responsible for the cost of returning the item.

UK Right to Cancel

If you are a UK consumer purchasing online, you generally have a legal right to cancel your order without giving a reason within 14 days of receiving your goods.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

You may inspect or try on clothing as you reasonably would in a shop. However, we may be entitled to make an appropriate deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Where the statutory right to cancel applies, we will also refund the cost of our standard delivery option. If you selected a more expensive delivery method, any additional delivery cost above our standard delivery charge will not normally be refunded.

Unless we have agreed otherwise or the goods are faulty, you are responsible for the direct cost of returning goods when exercising your right to cancel, provided we informed you of this before purchase.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, materially different from what you ordered, or you receive the wrong item, contact us as soon as possible at unknownclothing2026@gmail.com.

Please include your order number, a description of the problem and clear photographs where appropriate. This helps us investigate the issue with our fulfilment provider.

Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your statutory rights.

Wrong Size or Colour

Please check the product description and size guide carefully before ordering.

If you order the wrong size or colour, contact us at unknownclothing2026@gmail.com. Where your statutory cancellation rights apply, these are unaffected by the fact that the item was produced after your order was placed.

Outside your statutory rights, any additional return or exchange we offer is subject to our 30-day returns policy.

Personalised Products

Products that are made to your specifications or clearly personalised may not qualify for change-of-mind cancellation rights. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

A standard UNKNOWN Clothing design printed after an order is placed will not automatically be treated as a personalised product simply because it is produced on demand.

Exchanges

If you would like a different size or product, please contact us first.

Where a return is accepted, the simplest option may be to return the original item for a refund and place a new order for the replacement.

Refunds

Once we receive and assess an eligible return, we will notify you regarding your refund.

Where you exercise a statutory cancellation right, refunds will be processed within the time required by applicable law, generally no later than 14 days after we receive the returned goods or, where applicable, evidence that they have been sent back.

Refunds will normally be made to the original payment method. Your bank or card provider may take additional time to process the refund after it has been issued.

Nothing in this policy limits or excludes any rights you have under applicable consumer law.